M-AUDIO, Arcadia, CA (1998 - Present) and
DIGITAL MEDIA NET, Santa Ana, CA (2000 - 2002)

• Write functional specifications for new products (25-50 page documents) interacting with the engineering department up until production.
• Have written and updated up to thirty product manuals for M-Audio. Developed and updated Testing Procedures, Standards for reporting technical information, Online Technical Support and FAQ's by maintaining contact with Engineering and Testing departments.
• Technical writing expertise includes: Brochures, Catalogs, Box and Website Copy, Print Ads, Editorial, Press Releases, Email/Technical Support, Online Newsletters, Tutorials, and other Non-Technical/Marketing Copy.
• Wrote many feature articles as well as a weekly column while producing the Digital Pro Sound website. As Managing Editor, solicited articles from other writers for the site. Attended and covered most industry trade shows as a Technical Journalist.
• As Senior Technical Writer for M-Audio, proofed most technical copy used in print or on the company's website.
• Prepared and reviewed Signal Flow Block Diagrams for audio devices and interfaces plus Truth Tables for operational capabilities.
• Involved in design through implementation of new products and systems development. Modify functional specifications in conjunction with Engineering development and by interacting with Marketing.
• Coordinate documentation development and review process with Training, Research & Development, Marketing, Advertising and Legal departments to research existing practices and ensure compliance with all mandated Federal regulations.
• Developed a standard for end user documentation that includes Quick Start Guides, Overviews, Detailed Front/Back Panel Descriptions that lead the reader to more detailed descriptions of components, Tutorials, an Advanced User Guide, and Troubleshooting Tips. This documentation method includes comprehensive and concise procedures that are user-friendly while detailed enough for advanced users.
• Ensure quality control and quality assurance in all areas of documentation by interacting with developers, engineers and testing departments for proofreading and verification of accuracy on all written materials and specifications.
• Document any relevant compliance issues and verify engineering's acknowledgement of these issues to ensure compliance at all times.
• Utilize sales reports from various retailers selling similar products to create business justification documents and calculate ROI.
• Create minimum system requirements and recommend system requirements by interacting with and receiving necessary information from Testing Department.
• Provide assistance to Technical Support so they may better serve the end user. Assist Testing Department with any issues involving testing new products.

INSTITUTE OF AUDIO RESEARCH, NYC; LOS ANGELES RECORDING WORKSHOP, Los Angeles, CA; MONTESSORI ACADEMY, Queens, NY

• Taught Recording Arts and Sciences at the Los Angeles Recording Workshop in North Hollywood, CA (1997 - 1998).
• Conducted seminars on Audio Engineering and Studio Management at the Institute of Audio Research in NYC, led field trips and lectures for students at recording facility (1994 - 1997).
• Taught mathematics, technical drawing and chess to grades 2-4 at the Montessori Academy in Rego Park, Queens, NY (1988 - 1990).
• Provided individual music instruction to guitar and bass students in established music studio (1982 - 1987).